Here’s What Guests are saying…..
"Great Staff"
When I checked in to your hotel it was very unique. I stayed there for 4 nights with my brother and
everything from your staff and pool were amazing. Your breakfast buffet is one of a kind. each morning I
woke up I was greeted by your hostess. She has a great smile. She sat my brother and I at a table told
us Miss Ann would be taking care of us and described perfectly your buffet and menu. So of course
when we left she said have a good day. For my brother and I looking for a place to move in Atlanta she
made it feel like we were very welcomed. We went back Colleen was still at the hostess stand and said
nice to see you again Miss Ann and Colleen are both great staff members and on behalf of my brother
and I we would like to say thanks.
"The Holiday Inn Express-A Atlanta treasure"
The Holiday Inn Express Atlanta, GA was incredible. I was a guest at the Holiday Inn Express for 2 weeks
during a training session for a new job. The staff was warm, friendly & genuine! The front desk gave
absolutely fabulous recommendations for restraints in the area. The shuttle drivers were all happy to
see me & made sure there was a shuttle ready to coincide with my training schedule. The after work
reception was FABULOUS! Being there for 2 weeks I became quite spoiled by the complimentary
Breakfast buffet, ice cold bottled water & fresh fruit that greeted me in the lobby at the end of a long day of
studying. Even the beds were amazing. I came home from my stay @ the Holiday Inn Express and
realized that I will now need to buy a new mattress, because the beds at the Holiday In Express have
totally spoiled me, they are wonderful! If you are traveling to Tampa, STAY AT THE Holiday Inn Express
Atlanta
"Excellent Hotel- Had a Wonderful Experience"
We held one of our regional meetings at the Smyrna Holiday Inn Express hotel. What an excellent
experience. We had a great meeting room, wonderful service and a great staff who catered to all of our
needs. The food was excellent and you couldn't beat the dessert. The guest rooms were great too. The
beds were extra comfortable, very clean and everything looked brand new. The hotel was recently
renovated and wow what a great job they did. We are planning several more meetings at this facility and
now suggest it as our hotel of choice when we bring travelers in from out of town.
"Great Hotel"
My husband, 4 year old son and I booked a weekend through travel agent for the Hotel and really loved
our experience. The hotel is beautiful and high end in it's details and service, yet it is small and intimate
so you are not "just another guest." The breakfast buffet were a hit with the whole family and the pool
was especially nice. The service was top notch too.
Overall, we would definitely stay at the Holiday Inn Express Smyrna again.
"Loved the Staff"
My wife Donna and I were headed for our trip to Atlanta to celebrate Donna's birthday and our wedding
anniversary when we found the The Holiday Inn Express on one of my travel web sites. I was looking for
a hotel that was close to the airport, had a complimentary breakfast.
The info on the Holiday Inn Express at the travel site seemed to fit the bill. The pictures and information
about the property was enough for me to book it. The one item that was not mentioned in the hotel info
was how pampered we were about to be when we got to the hotel. From the first person I talked to on
the courtesy phone at the airport looking for information to get a shuttle to the hotel, to the man who
drove us downtown next day, every hotel employee made us feel like they were there just for us. The
shuttle driver was very kind and informative about the hotel and surrounding area if we wanted to leave
the hotel for any kind of shopping or dinning experience. The staff at the front desk, including the young
man I had talked to on the phone from the airport, made sure we were welcomed at the hotel including
coming out from behind the desk to present us with the key to our room. This was a first! We have
traveled all over the world and never had a front desk person come out from behind the desk to put the
key to our room in our hand and make sure we had information to all the hotel's amenities. The next
morning we got the same wonderful attention in the breakfast area from the staff there.
As we prepared to leave the next day and head to the underground Atlanta, the front desk staff and the
shuttle driver would have none of us waiting 30 minutes for the next shuttle. They put us on a waiting
shuttle and off we went with one of the most likeable and informative people we have ever been with
from a hotel. Not only did he tell us how to expedite our getting around but he gave us all kinds of
information about the surrounding that we could enjoy. We commented to him how every employee at
the hotel had impressed us with their friendly attitude and willingness to be of service since arriving at
the airport. He told us that the Holiday Inn may not be the biggest and newest property in Atlanta but they
work hard at being the friendliest and most attentative to their customers so all of us will be looking
forward to coming back. I assure you that we will be telling our friends about the hotel and the great
service they give their clients. The way they treated us and catered to our every need was a perfect way
for us to head off on a cruise and celebrate two important events in our life.
Thanks again to all the staff at the Holiday Inn Express Smyrna!!!
"Great Service"
From the moment of arrival to departure (3 days later) the service by the Hotel personnel was some of
the best ever experienced. They were available when needed and always smiling and having something
nice to say. This started with the Bell Hops and Desk Personnel as well. Would definitely return to this
hotel.
"Nice Surprise..."
The hotel had great response time with their shuttle service to all local attractions. The driver was highly
informative and congenial. Upon arrival to the hotel, the front desk staff demonstrated exceptional
customer service and even escorted me to the nearby elevators, asking me to call them for any
additional needs. The following morning, I was greeted in the hallway by a caring, smiling housekeeper.
It’s true that customer service is 90% employee attitude, and Holiday Inn Express is one of the best I’ve
seen in that regard. The entryway to the hotel is open and somewhat spacious. The new renovated
rooms are a nice pre-empt to travelers. The surrounding areas to the hotel are somewhat busy, but the
hotel has taken the extra step to insulate their clientele.
"Superior Service"
If you are a business professional looking to impress clients, book the Holiday Inn Express Atlanta. I
conduct many training events promoting our luxury brand appliances. I can honestly say that in my 20
years of experience I would have to rate the Holiday Inn sales and marketing team among the best that I
have worked with. From planning and scheduling with Brandon Marshall to our on-site experience with
the most incredible service staff (Jeff and the gang) that we have encountered. The food selections were
amazing. My clients and co-workers are still raving about the event.
Thank you for delivering on your brand promise!
"Wonderful Experience"
When returning from our trip we stoped at Holiday Inn Express Smyrna. We have never experienced
such wonderful service. The Hotel was beautiful, room was large and well equipped but it was the level
of service the was exceptional! Everyone from the hotel that we came in contact with went out of their way
to make us feel welcome and special. I stay in hotels approx. 130 nights a year and the Holiday Inn
Express stands at the top of my list!!!
Keep up the great job and we look forward to visiting again...
"Had a Wonderful Stay, Great Staff"
My wife and I spent 5 days in Atlanta, GA at the end of March 2006. Our stay at the Holiday Inn Express
Hotel in Atlanta was great. The staff was very accommodating to our needs. The hotel rooms are newly
renovated, clean and well appointed. I don't travel often, but when I do, I want to stay in a hotel with great
service and style. We got just that at the Hotel. Centrally located to our points of interest, Atlanta offers
fine restaurants and a short drive to theme parks, beaches, sporting events etc. I will visit again and
again.
"Great Stay at the Holiday Inn Express Cobb Galleria"
The entire staff is very pleasant and work hard to make sure guests are taken care of. Two of the Hotel
staff really stood out to us. Juan the van driver was outstanding and has a great knowledge of the area
and treated us like family. Carolyn in the at the breakfast bar was exceptional. We stayed on the 6th floor
club level which definitely was the way to go. Rooms were very clean and better than average. The club
lounge for continental breakfast as well as evening appetizers and drinks was staffed well and if there
was something particular you wanted, all you had to do was ask and they would get it for you. We are
definitely coming back and Carolyn make sure the Courvoisier XO is waiting !!!!!
"Top notch"
“The experience has been wonderful at the hotel. Not a bad thing to say. Debra, Preya and Willie have
been an absolute pleasure to work with. Being in the meeting planning business for years and I have to
say the Holiday Inn Hotel and their staff are top notch.
Everyone at the meeting also commented on how great things were. Breakfast was great!”
Cheryl D.
"Fantastic"
“The front desk staff was extremely friendly and nice. The complimentary breakfast was fantastic. It’s
nice to stay at a hotel that treats its guests like they are special.
Thanks!”
Megan
"Friendly and helpful"
“I cannot tell you enough how impressed I was by the professionalism and hospitality of your staff. I have
extensive experience in the hospitality industry and in a day and age where there does not seem to be
enough emphasis on customer service, I felt the bell staff/front desk staff to be exceptionally competent,
friendly, and helpful. It was certainly noted and appreciated.”
Sarah T.
"Holiday inn has the best beds!"
Four months ago we booked rooms at another hotel and when I called to confirm our request for 2
adjoining rooms with double beds we were told our rooms were on different floors and the hotel was
completely booked so they wouldn't be able to accommodate our request. We were traveling with four
children so this was going to make our vacation very difficult. I quickly researched and called the Holiday
Inn Atlanta which I hadn't heard of so hadn't considered, and thankfully they were able to give us exactly,
if not even more, than we requested. We had adjoining rooms with a king size bed in one, and two
queen size beds in the other. The beds were the most comfortable beds we had ever slept on -- no
exaggeration. The rooms are warm and inviting, and very clean. The staff was awesome -- when we
checked in they overheard us mention our trip was a birthday gift for our son and surprised him with a
gift which really made him feel special. From that point on we were confident we had made the right
choice in staying at the Holiday Inn Express Atlanta. We look forward to staying there again.
“Best Stay”
Stayed at the Holiday Inn Express Smyrna - Atlanta two weekends in a row on business. I thought it was
great business hotel. It was quiet and friendly. They had WIFI in the lobby and a free shuttle to and from
the mall. The rooms were very nice also. They also have free managers reception on Wednesday . Now
that's a stress reducer!
"Great Hotel with great service"
ALL SERVICES WERE GREAT, they were friendly and cordial Including: banquet, room, lounge, check-in.
A hotel worth going back to.
"Great location and nice happy hour!"
As a female traveling by myself on business, I felt VERY comfortable and VERY welcomed at this hotel.
1st of all, they have complimentary shuttle service that goes within 3 miles radius, which was much
better than taking a cab everywhere. They are close to the airport, so you don't have to spend too much
time on the road either. They have a complimentary manager's reception in the afternoon where you can
get free drinks, enjoy appetizers! I don't think in all my travels I can recall a hotel that does this unless
you are the club level of the hotel. I had a lot of work to do unfortunately, but this hotel made it really easy
to do my work the next morning while I had coffee and accessed their wireless internet in the lobby. I
didn't have a chance to use their pool, but it looked very nice. It was large and quiet, so I wish I could
have used it. Overall, I'd have to say that this was one of the most pleasant hotel experiences I've had in
a VERY long time!!! I would highly recommend to anyone going to the Atlanta area!
“Fabulous Stay”
We had never heard of that particular Holiday Inn Express, we didn't know what to expect. Luckily, we
were treated to a fabulous stay in an extremely clean and nicely decorated room with the most
comfortable bed (king size with a comfy comforter which I wanted to take home!!) The staff was very
pleasant and helpful. Breakfast buffet the next morning was again delicious and. There was a
complimentary shuttle from the hotel featuring a driver who knew the ins and outs and shortcuts to the
local attractions. We highly recommend this hotel.
"We would stay here again in a heartbeat"
Can't say enough good things about this hotel. It was wonderful. The location was convenient-only a few
minutes from the airport. The staff was friendly and helpful, and the beds were so comfortable that I
looked at the mattress before we left in the hopes of buying one for home!
“I miss the bed already”
Extremely helpful employees. Beautiful lobby and nice rooms. Would stay again.
“Great hotel”
Very quiet, more geared towards business travelers which was great, very quiet pool area. I would
definitely go back.
“Great Comfort”
Great hotel. Lots of well-lit parking and a very clean lobby. The room was very clean and comfortable with
extra-soft sheets and clean bathroom. The hotel is geared more towards business travel, but served as
a great place for a leisure stay.
“A Atlanta Gem”
"This was a great hotel. I was actually really surprised at how nice it really was for the great rate I got. My
hotel room was very spacious and looked brand new. The bed was very comfortable which is key if you
travel a lot. The staff was incredibly friendly and helpful. I would definitely stay here again. It's close to the
airport, two shopping malls and great restaurants."
“A Real Pleasant Stay”
I just want to take to the time to say thanks. We have had a real pleasant stay and could not have asked
for a more friendly staff. We will be back and will recommend the hotel when ever we can. Thanks for
everything. This stay has meant a lot to us, since I am headed for the middle east. The wife and I have
really enjoyed the hotel.
"Great Staff"
When I checked in to your hotel it was very unique. I stayed there for 4 nights with my brother and
everything from your staff and pool were amazing. Your breakfast buffet is one of a kind. each morning I
woke up I was greeted by your hostess. She has a great smile. She sat my brother and I at a table told
us Miss Ann would be taking care of us and described perfectly your buffet and menu. So of course
when we left she said have a good day. For my brother and I looking for a place to move in Atlanta she
made it feel like we were very welcomed. We went back Colleen was still at the hostess stand and said
nice to see you again Miss Ann and Colleen are both great staff members and on behalf of my brother
and I we would like to say thanks.
"The Holiday Inn Express-A Atlanta treasure"
The Holiday Inn Express Atlanta, GA was incredible. I was a guest at the Holiday Inn Express for 2 weeks
during a training session for a new job. The staff was warm, friendly & genuine! The front desk gave
absolutely fabulous recommendations for restraints in the area. The shuttle drivers were all happy to
see me & made sure there was a shuttle ready to coincide with my training schedule. The after work
reception was FABULOUS! Being there for 2 weeks I became quite spoiled by the complimentary
Breakfast buffet, ice cold bottled water & fresh fruit that greeted me in the lobby at the end of a long day of
studying. Even the beds were amazing. I came home from my stay @ the Holiday Inn Express and
realized that I will now need to buy a new mattress, because the beds at the Holiday In Express have
totally spoiled me, they are wonderful! If you are traveling to Tampa, STAY AT THE Holiday Inn Express
Atlanta
"Excellent Hotel- Had a Wonderful Experience"
We held one of our regional meetings at the Smyrna Holiday Inn Express hotel. What an excellent
experience. We had a great meeting room, wonderful service and a great staff who catered to all of our
needs. The food was excellent and you couldn't beat the dessert. The guest rooms were great too. The
beds were extra comfortable, very clean and everything looked brand new. The hotel was recently
renovated and wow what a great job they did. We are planning several more meetings at this facility and
now suggest it as our hotel of choice when we bring travelers in from out of town.
"Great Hotel"
My husband, 4 year old son and I booked a weekend through travel agent for the Hotel and really loved
our experience. The hotel is beautiful and high end in it's details and service, yet it is small and intimate
so you are not "just another guest." The breakfast buffet were a hit with the whole family and the pool
was especially nice. The service was top notch too.
Overall, we would definitely stay at the Holiday Inn Express Smyrna again.
"Loved the Staff"
My wife Donna and I were headed for our trip to Atlanta to celebrate Donna's birthday and our wedding
anniversary when we found the The Holiday Inn Express on one of my travel web sites. I was looking for
a hotel that was close to the airport, had a complimentary breakfast.
The info on the Holiday Inn Express at the travel site seemed to fit the bill. The pictures and information
about the property was enough for me to book it. The one item that was not mentioned in the hotel info
was how pampered we were about to be when we got to the hotel. From the first person I talked to on
the courtesy phone at the airport looking for information to get a shuttle to the hotel, to the man who
drove us downtown next day, every hotel employee made us feel like they were there just for us. The
shuttle driver was very kind and informative about the hotel and surrounding area if we wanted to leave
the hotel for any kind of shopping or dinning experience. The staff at the front desk, including the young
man I had talked to on the phone from the airport, made sure we were welcomed at the hotel including
coming out from behind the desk to present us with the key to our room. This was a first! We have
traveled all over the world and never had a front desk person come out from behind the desk to put the
key to our room in our hand and make sure we had information to all the hotel's amenities. The next
morning we got the same wonderful attention in the breakfast area from the staff there.
As we prepared to leave the next day and head to the underground Atlanta, the front desk staff and the
shuttle driver would have none of us waiting 30 minutes for the next shuttle. They put us on a waiting
shuttle and off we went with one of the most likeable and informative people we have ever been with
from a hotel. Not only did he tell us how to expedite our getting around but he gave us all kinds of
information about the surrounding that we could enjoy. We commented to him how every employee at
the hotel had impressed us with their friendly attitude and willingness to be of service since arriving at
the airport. He told us that the Holiday Inn may not be the biggest and newest property in Atlanta but they
work hard at being the friendliest and most attentative to their customers so all of us will be looking
forward to coming back. I assure you that we will be telling our friends about the hotel and the great
service they give their clients. The way they treated us and catered to our every need was a perfect way
for us to head off on a cruise and celebrate two important events in our life.
Thanks again to all the staff at the Holiday Inn Express Smyrna!!!
"Great Service"
From the moment of arrival to departure (3 days later) the service by the Hotel personnel was some of
the best ever experienced. They were available when needed and always smiling and having something
nice to say. This started with the Bell Hops and Desk Personnel as well. Would definitely return to this
hotel.
"Nice Surprise..."
The hotel had great response time with their shuttle service to all local attractions. The driver was highly
informative and congenial. Upon arrival to the hotel, the front desk staff demonstrated exceptional
customer service and even escorted me to the nearby elevators, asking me to call them for any
additional needs. The following morning, I was greeted in the hallway by a caring, smiling housekeeper.
It’s true that customer service is 90% employee attitude, and Holiday Inn Express is one of the best I’ve
seen in that regard. The entryway to the hotel is open and somewhat spacious. The new renovated
rooms are a nice pre-empt to travelers. The surrounding areas to the hotel are somewhat busy, but the
hotel has taken the extra step to insulate their clientele.
"Superior Service"
If you are a business professional looking to impress clients, book the Holiday Inn Express Atlanta. I
conduct many training events promoting our luxury brand appliances. I can honestly say that in my 20
years of experience I would have to rate the Holiday Inn sales and marketing team among the best that I
have worked with. From planning and scheduling with Brandon Marshall to our on-site experience with
the most incredible service staff (Jeff and the gang) that we have encountered. The food selections were
amazing. My clients and co-workers are still raving about the event.
Thank you for delivering on your brand promise!
"Wonderful Experience"
When returning from our trip we stoped at Holiday Inn Express Smyrna. We have never experienced
such wonderful service. The Hotel was beautiful, room was large and well equipped but it was the level
of service the was exceptional! Everyone from the hotel that we came in contact with went out of their way
to make us feel welcome and special. I stay in hotels approx. 130 nights a year and the Holiday Inn
Express stands at the top of my list!!!
Keep up the great job and we look forward to visiting again...
"Had a Wonderful Stay, Great Staff"
My wife and I spent 5 days in Atlanta, GA at the end of March 2006. Our stay at the Holiday Inn Express
Hotel in Atlanta was great. The staff was very accommodating to our needs. The hotel rooms are newly
renovated, clean and well appointed. I don't travel often, but when I do, I want to stay in a hotel with great
service and style. We got just that at the Hotel. Centrally located to our points of interest, Atlanta offers
fine restaurants and a short drive to theme parks, beaches, sporting events etc. I will visit again and
again.
"Great Stay at the Holiday Inn Express Cobb Galleria"
The entire staff is very pleasant and work hard to make sure guests are taken care of. Two of the Hotel
staff really stood out to us. Juan the van driver was outstanding and has a great knowledge of the area
and treated us like family. Carolyn in the at the breakfast bar was exceptional. We stayed on the 6th floor
club level which definitely was the way to go. Rooms were very clean and better than average. The club
lounge for continental breakfast as well as evening appetizers and drinks was staffed well and if there
was something particular you wanted, all you had to do was ask and they would get it for you. We are
definitely coming back and Carolyn make sure the Courvoisier XO is waiting !!!!!
"Top notch"
“The experience has been wonderful at the hotel. Not a bad thing to say. Debra, Preya and Willie have
been an absolute pleasure to work with. Being in the meeting planning business for years and I have to
say the Holiday Inn Hotel and their staff are top notch.
Everyone at the meeting also commented on how great things were. Breakfast was great!”
Cheryl D.
"Fantastic"
“The front desk staff was extremely friendly and nice. The complimentary breakfast was fantastic. It’s
nice to stay at a hotel that treats its guests like they are special.
Thanks!”
Megan
"Friendly and helpful"
“I cannot tell you enough how impressed I was by the professionalism and hospitality of your staff. I have
extensive experience in the hospitality industry and in a day and age where there does not seem to be
enough emphasis on customer service, I felt the bell staff/front desk staff to be exceptionally competent,
friendly, and helpful. It was certainly noted and appreciated.”
Sarah T.
"Holiday inn has the best beds!"
Four months ago we booked rooms at another hotel and when I called to confirm our request for 2
adjoining rooms with double beds we were told our rooms were on different floors and the hotel was
completely booked so they wouldn't be able to accommodate our request. We were traveling with four
children so this was going to make our vacation very difficult. I quickly researched and called the Holiday
Inn Atlanta which I hadn't heard of so hadn't considered, and thankfully they were able to give us exactly,
if not even more, than we requested. We had adjoining rooms with a king size bed in one, and two
queen size beds in the other. The beds were the most comfortable beds we had ever slept on -- no
exaggeration. The rooms are warm and inviting, and very clean. The staff was awesome -- when we
checked in they overheard us mention our trip was a birthday gift for our son and surprised him with a
gift which really made him feel special. From that point on we were confident we had made the right
choice in staying at the Holiday Inn Express Atlanta. We look forward to staying there again.
“Best Stay”
Stayed at the Holiday Inn Express Smyrna - Atlanta two weekends in a row on business. I thought it was
great business hotel. It was quiet and friendly. They had WIFI in the lobby and a free shuttle to and from
the mall. The rooms were very nice also. They also have free managers reception on Wednesday . Now
that's a stress reducer!
"Great Hotel with great service"
ALL SERVICES WERE GREAT, they were friendly and cordial Including: banquet, room, lounge, check-in.
A hotel worth going back to.
"Great location and nice happy hour!"
As a female traveling by myself on business, I felt VERY comfortable and VERY welcomed at this hotel.
1st of all, they have complimentary shuttle service that goes within 3 miles radius, which was much
better than taking a cab everywhere. They are close to the airport, so you don't have to spend too much
time on the road either. They have a complimentary manager's reception in the afternoon where you can
get free drinks, enjoy appetizers! I don't think in all my travels I can recall a hotel that does this unless
you are the club level of the hotel. I had a lot of work to do unfortunately, but this hotel made it really easy
to do my work the next morning while I had coffee and accessed their wireless internet in the lobby. I
didn't have a chance to use their pool, but it looked very nice. It was large and quiet, so I wish I could
have used it. Overall, I'd have to say that this was one of the most pleasant hotel experiences I've had in
a VERY long time!!! I would highly recommend to anyone going to the Atlanta area!
“Fabulous Stay”
We had never heard of that particular Holiday Inn Express, we didn't know what to expect. Luckily, we
were treated to a fabulous stay in an extremely clean and nicely decorated room with the most
comfortable bed (king size with a comfy comforter which I wanted to take home!!) The staff was very
pleasant and helpful. Breakfast buffet the next morning was again delicious and. There was a
complimentary shuttle from the hotel featuring a driver who knew the ins and outs and shortcuts to the
local attractions. We highly recommend this hotel.
"We would stay here again in a heartbeat"
Can't say enough good things about this hotel. It was wonderful. The location was convenient-only a few
minutes from the airport. The staff was friendly and helpful, and the beds were so comfortable that I
looked at the mattress before we left in the hopes of buying one for home!
“I miss the bed already”
Extremely helpful employees. Beautiful lobby and nice rooms. Would stay again.
“Great hotel”
Very quiet, more geared towards business travelers which was great, very quiet pool area. I would
definitely go back.
“Great Comfort”
Great hotel. Lots of well-lit parking and a very clean lobby. The room was very clean and comfortable with
extra-soft sheets and clean bathroom. The hotel is geared more towards business travel, but served as
a great place for a leisure stay.
“A Atlanta Gem”
"This was a great hotel. I was actually really surprised at how nice it really was for the great rate I got. My
hotel room was very spacious and looked brand new. The bed was very comfortable which is key if you
travel a lot. The staff was incredibly friendly and helpful. I would definitely stay here again. It's close to the
airport, two shopping malls and great restaurants."
“A Real Pleasant Stay”
I just want to take to the time to say thanks. We have had a real pleasant stay and could not have asked
for a more friendly staff. We will be back and will recommend the hotel when ever we can. Thanks for
everything. This stay has meant a lot to us, since I am headed for the middle east. The wife and I have
really enjoyed the hotel.
